Handling unsolicited marketing telephone calls - ComReg publishes guide for consumers
[Comreg - Media Release], 25th May 2004
The Commission for Communications (ComReg) has today published the
latest in its series of consumer information leaflets. The leaflet contains
information in relation to unsolicited marketing telephone calls or text
messages.
The purpose of the leaflet is to inform consumers of their rights when dealing
with companies and organisations who make unsolicited telephone calls to
consumers.
An unsolicited call is contact that you have not requested or agreed to. It
generally tends to happen when someone wants to sell you a product or
service, to conduct market research or for other promotional purposes
Under the law, companies are prohibited from contacting consumers by
telephone unless prior permission has been given by consumers to receive
direct marketing calls. If consumers do not wish to receive such calls they
should contact their telephone service provider and inform them that they do
not consent to being contacted.
The ComReg guide informs consumers about:
How they can ensure that they are not contacted.
The circumstances under which they may be contacted.
How to make a complaint.
The guide is available in the Consumer Information section of ComReg’s
website www.comreg.ie or by contacting ComReg’s lo-call number 1890 229 668
ENDS
Issued By
Tom Butler
Public Affairs Manager, ComReg
Ph: 01 804 9639 Mobile: 087 2536358 tom.butler@comreg.ie
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