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Comreg finds Smart Telecom in breach of CPS Code of Practice
ComReg - Information Notice - 04/51 [Extract] - May 13th 2004
Carrier Pre-Selection (CPS) enables consumers to exercise their choice by selecting
in advance a specific operator to carry some or all of their telephone calls.
CPS is a vital part of the Irish fixed telecommunications market. It allows for the
possibility of competition in the fixed market by new and existing operators without
the barrier to entry of large capital investment in extensive infrastructure.
The Code of Practice for CPS sets out the rules and procedures which operators
wishing to offer CPS services in the Republic of Ireland must follow. It covers
customer contracts, use of customer information, order-handling process, promotion
of CPS, bill payment, tariff presentation, complaint and enquiry handling and the
activities of the telecommunications service providers to win back lost customers.
The full information notice published by ComReg in relation to this issue
ComReg 04/51 - is available on the ComReg website.
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