Cinergi Telecom interviewed by RTE
RTE Radio 1 - Morning Ireland - 29/1/04
Denis McGauran (Operations Director) of Cinergi Telecom was interviewed “live” on RTE’s “Morning Ireland” radio show this morning by presenter John Murray. Denis gave an in depth response to Minister for Communications Dermot Ahern’s welcome clampdown on Eircom’s increasing telephone line rentals. He also discussed how Eircom have been found in breach of the CPS code of practice by the Telecommunications Industry Regulator, Comreg.
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Eircom rapped again for licence breach
Ailish O'Hora, Irish Independent, 28th Jan 04
Telecoms regulator the Commission for Communications Regulation (ComReg) has found Eircom again in breach of the terms of its licence in relation to the system of carrier pre-selection (CPS), whereby consumers choose a competing service provider to carry their calls while retaining the incumbent as the provider of its line rental. ComReg said yesterday that Eircom's field sales teams had misled customers when comparing the cost of calls between the incumbent and competitor Cinergi Telecom. Previously, the incumbent had breached the terms of its licence in relation to CPS during a sales campaign to win back customers who had switched to other telecoms providers when the system was introduced back in 2000. At the time, the regulator upheld allegations by Ocean, now a subsidiary of Esat BT, that Eircom's retail staff was able to receive information on its competitor's customers from other sections of the company. The regulatory body added yesterday that Eircom had misled the customers by quoting Cinergi Telecom's minimum call charge as being 6.4c instead of 6.35c, the same rate as Eircom's at the time. A spokesman for the regulator's office said there would be no fine as a result of the breach because the problem has since been rectified. Eircom blamed the incident on an "administrative oversight". The breach comes at a time when the company's competitors and pressure groups alike have consistently accused it of dragging its heels in the opening of the line rental market through single billing.
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Independent Consumer Organisation Phone Charges Survey
Consumer Association of Ireland, Consumer Choice Magazine, Nov 03
The Consumers Association of Ireland recently carried out an independent review of telecom phone charges across 13 operators in the irish telecoms market. Their report was published in their Consumer Choice Magazine in Nov 2003. We outline some of the key findings of their report.
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Consumer Guide for Directory Enquiry Services published by ComReg
ComReg, Jan 11th 2004
The guide aims to help consumers to make more informed choices when using a directory enquiry service and raise awareness about how directory services are priced.
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