Internet Access
Frequently Asked Questions
Dialup Internet - Pay As You Go Internet Access
What is the Cinergi “Pay As You Go” Internet service? How much do I pay to use the Cinergi “Pay As You Go” service? What will I need in order to use the service? Do you support ISDN? Will I experience connection failures/engaged tones with a Pay As You Go service? Is Cinergi providing the Internet network? What is a metered product? How do I pay for the service? Do I have to tell my existing service provider that I am using the service? What happens if I do not use my Pay As You Go service for a long time? How do I sign up for the Cinergi Pay As You Go Internet service? I am an existing Cinergi Phone Service Customer what do I do? I am NOT an existing Cinergi Phone Service Customer what do I do? How soon after I've signed up for the Cinergi Phone service can I use the Pay As You Go Internet service? How do I get my free personalised e-mail? Do I have to take a new anything@iolfree.ie email account? What will my new e-mail addresses be? When will I be able to use my free personalised e-mail? Can I use my other Internet email accounts? I have an existing IOL email address can I get an iolfree email address? How do I cancel my Pay As You Go service account? What number will my computer dial to connect to the Cinergi Pay As You Go Internet service? Who should I contact if I have any technical questions? My account has been Suspended? What do I do?
Cinergi’s Pay As You Go Internet service allows you to access the Internet with no contract and no monthly fee. You just pay for the cost of the phone call while you are connected. It is the ideal option for the light or occasional Internet user.
The only cost to you is the phone call to the Internet while you are connected. If you are a Cinergi Phone Service customer, the cost of your Internet calls will be significantly reduced by using the Cinergi “Pay As You Go” service.
To view our current rates please go to our “Pricing” section.
You will need:
Yes, you can connect to the Cinergi Pay As You Go Internet service using an ISDN line. Note that during normal operation ISDN (BRA) lines can handle 2 simultaneous calls, you may be charged for 2 calls during times when extra bandwidth is required e.g. when visiting complex web sites with lots of moving graphics or viewing video. (ISDN lines can be restricted to use one line only, you will need to contact Eircom and request this restriction.)
The Pay As You Go service is not a contended service therefore you should not experience any connection issues.
No – Cinergi is partnered with IOL to offer you this service. IOL is Ireland’s largest Internet Service Provider and you will be using their service via a dedicated Cinergi Telecom access number.
The Cinergi Pay As You Go Internet service is a metered product which means you just pay for the call (dial up) charges only i.e. no monthly charges.
Your call (dial up) charges will be included as part of your monthly Cinergi bill.
No you don’t.
Nothing, it is a pay as you go service, you only pay for it when you use it.
Go to our website at www.fonevalue.com. This will take you to our Internet service section where you can find our straightforward instruction page. It only takes a few minutes to start using our service.
Click the image with the text “I am a Cinergi Phone Service Customer” and follow simple instructions.
Click the image with the text “I am NOT a Cinergi Phone Service Customer” and follow simple instructions.
Once you have followed the instruction for making the automatic changes to your PC dial up settings, your PC will then be set up to access the service. At this point you will be able to use the service.
By following the instruction for making the automatic changes to your PC dial up settings, you will be brought to an IOL web page. From here you can set up your email address.
No it’s your choice, though it is included as part of your service.
Your e-mail addresses can be anything@iolfree.ie e.g. johnkelly@iolfree.ie
(so long as it is not already in use).
As soon as you have set it up you can start using it.
Yes you can use any web based email service belonging to any other ISP.
e.g. Eircom.net.
Yes you can.
We have made it very easy for you plus there is no need to contact us, if you want to use another service provider just follow their set up instructions which should overwrite your PC’s settings used for the Cinergi service.
The number will be 1890 946 854
Please go to our “Support” section.
This is possibly due to a payment issue with your account. Please contact our Customer Care team on 1850 923 023 between 9am and 5:30pm Monday to Friday.
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