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The FAQ provided
should answer any initial questions that you may have. Please
contact us if you have any question's not
answered here.
- Why is it that I have not seen any advertising
for Cinergi?
- How will I know that I am saving money?
- I am on a home phone Options discount package with
Eircom, will I still benefit from using Cinergi?
- I am on a business phone Optimiser discount package
with Eircom, will I still benefit from using Cinergi?
- My bills are quite high so Eircom have given me
a special deal as a valued customer, how could Cinergi be better?
- Eircom is such a big company how can a small operation
like Cinergi hope to compete with them?
- What happens if I am not happy and want to go back
to Eircom?
- If I have a problem on my line will Eircom fix
it as usual?
- How do I know that Cinergi provide a good service?
- How do I pay my bill?
- If I wanted to try the service how would I go
about it?
Q. Why is it that I have not seen any advertising for Cinergi?
A. Cinergi is a low cost operator, and rather than spend lots of your money on
advertising, we use the lowest cost promotion mechanisms and pass on the savings directly
to you our customers. This is why we can guarantee you savings.
Cinergi is a Referral Marketing company, which means that all our customers are referred to us by
others via our network of independent agents countrywide. Cinergi was founded in 1998 and currently provides thousands of customers all
over Ireland with savings on their home and business phones.
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Q. How will I know that I am saving money?
A. You will know because the Cinergi bill has been designed to show
you exactly how much you save each month against Eircom. It will clearly
show you the savings you make with Cinergi versus Eircom for the same calls.
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Q. I am on a home phone Options discount package with
Eircom, will I still benefit from using Cinergi?
A. Absolutely. No matter what Options scheme Eircom offer, you will
always save money with Cinergi Telecom because we discount against their
current rates - that's a guarantee.
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Q. I am on a business phone Optimiser discount package
with Eircom, will I still benefit from using Cinergi?
A. Absolutely. No matter what Optimiser scheme Eircom offer, you will
always save money with Cinergi Telecom because we discount against their
current rates - that's a guarantee.
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Q. My bills are quite high so Eircom have given me a
special deal as a valued customer, how could Cinergi be better?
A. Because we discount their discounts. Don't feel special, all Eircom
customers are currently offered discounts (Options/Optimiser), and there
are no "special" deals. In fact under competition law it would not possible for Eircom to offer "special" deals to certain customers and not to others.
You should feel special by joining Cinergi, as we guarantee you will always save versus Eircom period !
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Q. Eircom is such a big company how can a small operation
like Cinergi hope to compete with them?
A. Exactly because, we are small, we have lower overheads ! There is no compromise on quality, we just cut out a lot of needless costs and inefficiencies while focusing on customer service and quality, and we pass the savings directly to you.
In fact being small has many advantages, which includes good quality customer care. We are big enough
to be efficient, but small enough to care.
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Q. What happens if I am not happy and want to go back
to Eircom?
A. No problem. You just phone us and tell us, but remember, there is no way you
can lose by trying the Cinergi service. It costs you nothing to connect
and there are no contracts. Once you receive your bill you will see how
much you are saving. The service works just the same as Eircom, you won't
notice any difference (except the savings of course !).
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Q. If I have a problem on my line will Eircom fix it
as usual?
A. Yes. You still pay line rental to Eircom and this means that they
will provide you with a working telephone line, that's their agreement
with you. In fact if you check your phone book you will find that Eircom
promise to repair your line within two days or compensate you with two
months free line rental.
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Q. How do I know that Cinergi provide a good service?
A. Great question. Firstly, don't take our word for it, why not checkout what our current customers say.
Cinergi Telecom is also the only Guaranteed Irish telecommunications service provider,
this is a unique badge for a 100% Irish company, committed to Ireland, providing Irish jobs, and more importantly top quality services to Irish customers.
Cinergi Telecom is also a member of the DSA ( Direct Selling Association). The DSA is a world wide organisation ensuring that all member companies operate to their high standards of codes, ethics
and consumer protection. Cinergi is actually the only Irish Telephone Company to have DSA membership. Why not checkout our customer references,
or call our Customer Care line at 1850 923 023 and try us out.
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Q. How do I pay my bill?
A. Whatever way you already do. You can send us a cheque, complete
a direct debit mandate , credit card or use BillPay on line or at your
local Post Office.
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Q. If I wanted to try the service how would I go about
it?
A. Simply contact us and we will contact you with further
information. We are happy to answer any questions that you may have.
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Always Cheaper than Eircom ... GUARANTEED !
GUARANTEED Savings
- Iron Clad written Guarantee of savings ...
- Your bill will show you precisely how much you've saved on your calls ...
Check out our price busting Home and Business Phone Services
Calculate your savings right now with our Home or Business savings calculators
START SAVING TODAY .... SIGN UP ONLINE or By POST
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